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Need more help? Our knowledgeable Child Care Referral Coordinator is available to provide you with personal and confidential assistance. To contact us send an email to or call 716-877-6666, ext. 3064 or toll free at 1-866-281-4739, ext. 3064.

Our office hours are Monday - Friday from 9:00 a.m. to 5:00 p.m.

If you have a complaint or concern about our services, please contact our Director of Community and Family Engagement at either of the above phone numbers ext. 3086 or at

A follow-up survey will be emailed to you within the next few weeks. Please complete it and let us know about your experience using our website.